[e-boadmin]

Hey Gang,

I've recently gotten FOUR chargeback cases for stuff on Amazon - four in the last month, which is more than I've ever had selling on Amazon.

It's very frustrating - to rely on Amazon to do all the vetting and fraud checking, to ship, to have tracking, and to show proof of delivery, yet to have the customer file a chargeback on their credit card. Amazon takes the money away, and you are helpless to do anything other than provide proof of shipment.

I wonder if anyone is experiencing this?
Fred

[Ricardo]

That would be frustrating. I've had very few Amazon transactions but I did complete one recently and it went smoothly.

Hopefully that's just a blip on the graph where your business is concerned.

[AdvBus]

I used to sell products on Amazon. Most of them went well, but I got a few chargebacks and decided it was not worth it. The customer keeps the product and files a chargeback. You lose everything. It's just not right.

[smithmyk]

I have sold products though I've never experienced the same problem as yours...But i have heard about a few of these chargebacks from my colleagues and yes, they believe its not worth it...

[betmul]

Originally Posted by e-boadmin

Hey Gang,

I've recently gotten FOUR chargeback cases for stuff on Amazon - four in the last month, which is more than I've ever had selling on Amazon.

It's very frustrating - to rely on Amazon to do all the vetting and fraud checking, to ship, to have tracking, and to show proof of delivery, yet to have the customer file a chargeback on their credit card. Amazon takes the money away, and you are helpless to do anything other than provide proof of shipment.

I wonder if anyone is experiencing this?
Fred

Yes, I have. I shipped the item to the buyer and upgraded to Priority and the item was delivered with sig. conf. two days later. One month later, with no emails from the buyer,
they filed a charge back. I gave Amazon the confirmation from the post office but almost two months later, 10-28-09, Amazon took the money from my account. It was signed for by a different name from the buyer but the mailing address was the same.
Betty