Updated Policies on Amazon Product Reviews
When selling your product on Amazon, all 3rd party sellers know that one of the most important things you should do is collect Amazon Product Reviews from verified customers. Product reviews from customers and shoppers on Amazon provide the much-needed social proof to potential customers that your product is loved! Research has shown that potential shoppers are much more likely to purchase a product that has favorable reviews over those that have either no reviews or unfavorable reviews.
Over the past years, many unscrupulous sellers (and some well-intended, but informed ones) have taken advantage of this by gaming the system at Amazon and flooding their listings with fake or incentivized reviews. This is a direct violation of the Amazon Marketplace’s Terms of Service and can result in the suspension of a seller’s privileges.
Potential Abuses of Amazon Customer Product Reviews
- offering a discount on the product in exchange for a review
- tracking a customer’s purchase to verify if they leave a review
- redirecting negative reviews to other locations (ie. linking a negative product review to seller feedback which can be removed)
- reimbursing customers that leave a review
- utilizing family members, sub accounts, or employees to leave reviews
- writing product reviews on competitor products
This is not an exhaustive list of ways that some sellers have abused the reviews platform. Amazon has been taking aggressive action against fake reviews and recently issued an updated copy of their review guidelines:
Customer product reviews policies
Customer reviews are an integral part of the customer shopping experience on Amazon. Customers use these reviews to learn more about the product, assess whether it fits their needs, and make an informed purchase decision. Customer reviews also help sellers understand the customers’ sentiment about their products, what features or aspects of the product customers like, and what areas need improvements. Reviews also provide sellers with ideas on how to improve their products. In order for customer reviews to continue to provide these benefits to customers and sellers, they have to remain a true and authentic reflection of customers’ experiences with the products.
Amazon has specific policies that are meant to protect the authenticity of Customer Reviews, and we ask you to comply with these policies and report any violations you might notice. We have provided links to our policy pages below. Note that Amazon has a zero-tolerance policy towards any customer reviews violations. If we detect any attempts to manipulate customer reviews, we take immediate actions that include, but are not limited to:
We strongly urge you to thoroughly review Amazon Customer Reviews policies and immediately correct any violating actions. It is important that you educate your business partners, employees, and any 3rd party partners you work with about these policies as well. Any infractions by your business partners, employees, or 3rd party agencies will result in enforcement actions, even if it happened without your knowledge or consent.
Violations to Customer Reviews policies include, but are not limited to, these actions:
A seller posts a review of their own product or their competitor’s product.