Customer Service

Amazon Shakes up 3rd Party Sellers with Forced Prepaid Returns

Amazon.com has been shaking up the scene lately with 3rd party “Marketplace Sellers”.   Just last week they announced a massive plan to begin restricting well-known brands from being sold by Marketplace Sellers.   The ripples of this announcement are still sending shock waves throughout the community of Amazon sellers who practice what’s known as […]

You’re Never Too Busy for Metrics

Have you ever settled in and ignored your metrics? Friends, one of the main reasons that I started this blog was to share news and insights about e-commerce and online selling.   With over a decade in e-commerce, I’ve seen plenty of things – some amazing successes and some really discouraging heartaches.   I hope that […]

3 Things Your Customers Want

This past week I had the privilege of attending the annual Global Leadership Summit via simulcast hosted at a location here in Georgia.  It was two jam-packed days of teaching from some of the world’s greatest (and most successful) leaders in the world. For any entrepreneur who is leading a business, whether an online e-commerce […]